|
|
|
|
|
|
Technology is changing the way we live our lives,
communicate and do business. 75% of the U.S.
population over the age of 13 has used the
Internet at least once in the last month. And 60%
of that group uses the Internet daily. The
daily Internet user has over 2 email addresses.
As peoples understanding of the technology
increases, so will there use! |
 |
 |
Now
you can provide this profit generating service to
your customers by offering Internet/Information Kiosk
Systems. Internet Kiosk are
developed as "Pay for Usage"
systems. Information Kiosk help to reduce your
overhead, while increasing your profits. |
|
Product / Service Information
There is no better way to tout your products
and services than to let customers "play with the
technology." Today's astute, Hollywood-crash-bang,
expectation-filled consumer needs a certain level of
excitement as a call to action. The dynamic content
delivery available through kiosk technology can
deliver informational experiences on the mark.
International shoe and sporting goods apparel
giant Adidas made the decision to bring a higher
level of interaction between customer and its
physical product line by implementing a kiosk
program. In the store, over 32 different screens
controlled by a kiosk convey custom content about
the featured product. This informational program
entices the consumer to learn more about the
products in an exciting, interactive way. Once the
information is digested, the consumer can make a
more informed decision.
|
 |
 |
Loyalty & Incentives
Kiosks are being used to reward customer
loyalty while collecting vital data on purchasing
habits. The success of loyalty reward cards has
inspired a whole new generation of kiosks that
conveniently synch with your existing loyalty
program. Kiosk technology easily allows your
customers to collect points, redeem awards for
discounts, savings, and gift products, or to receive
special offers.
Adelphia Cable and the NHL's Buffalo Sabres have
launched an innovative cross-market customer loyalty
program. Adelphia customers that hold Sabres season
tickets receive points and special offers for events
they attend at Midland Marine Arena. Club members
use a membership card to record attendance at a
network of 8 interactive stadium kiosks. The kiosk
network instantly checks a database for member
profile. Members receive high-quality coupons that
are individually targeted based on the member's
database profile. Coupons provide special offers on
merchandise in the arena and to communications
services from Adelphia Cable. Attendance data is
collected by the stadium network, and then
synchronized with the master database.
|
 |
Bill Payment
Remember the olds days when Mom used to run
downtown to pay the phone and electric bill? The
fact is, even with the bulk of us mailing in checks
or paying our bills online, a large percentage of
the public remains unbanked. However, with kiosk
technology now available, your unbanked customers
can pay their bill with all the convenience of a
self-service terminal.
Last year NCR Corporation introduced their
Xpress Payment Kiosk that provides a convenient,
one-stop alternative for individuals who would
otherwise drive from one location to another paying
their bills in person. The kiosk shows customers
their bills, accepts various forms of payment,
credits their accounts, and prints a receipt.
|
|
Gaming
Hot on the trail of excitement-seeking
customers, casinos, bars, and retail stores around
the country have made the decision to give up
valuable counter and foot space to gaming kiosks of
all varieties. There is almost something "American"
about spending recreational time playing with
computer-based games. In the public environment
however, only the self-enclosed kiosk is able to
deliver the gaming experience to customers while
saving the hardware from the abusive "banging" and
"pounding" so common to playing these types of
games.
Kiosk interface designer Cybernet Systems
recently employed gaming into two kiosks. The
kiosks, located at the Atlanta Zoo, allow users the
chance to walk in the feet of a 500 lb. Gorilla. A
tiny camera tracks the users movements and the kiosk
shows a simulation of how other gorillas would react
to the user's movements and behavior.
|
 |
 |
Demonstration & Trial
Retailers of all sizes see value in moving
higher ticket items. Sometimes the complication with
selling in products that cost more is that customers
need to have a higher level of involvement before
making a purchasing decision. Demo kiosks have
proven themselves successful in showing customers
the benefits of a product. This result is a level of
familiarity with a product, or product line, that
can overcome customer reservations that would
otherwise hold back a buying action. A customer
engaged is a customer comfortable in making the buy.
Book retailing mammoth Barnes & Noble has been
using a demo kiosk since September 2000. The
program, affectionately named Red Dot for the
company RedDotNet who produced the kiosk, enables
customers to listen to virtually every CD in the
store, and browse and listen to samples of virtually
all commercially available albums. The RedDotNet
merchandising solution is applicable to the
demonstration and trial of many kinds of
merchandise, including movies, audio books, and
video games.
|
|
Financial Transactions
Today's cashless customer demands access to
financial services and transactions with the click
of a mouse. But the question that has troubled
financial institutions is "how do you bring these
same services to customers where they work and
live?" For some the answer has come in the form of a
self-service kiosk. With the secure environment and
accessibility offered by centrally located kiosks,
customers are now able to conduct non-cash
transactions in numerous locations.
Developed using software that was custom
designed, the FleetBoston Financial Online Banking &
Investing kiosks provide fast access to Fleet's
on-line offerings for customers on the go. When
approaching this kiosk, a customer can use a
magnetic stripe card reader and Pin number to access
their account. Once in the system, a customer can
bank on-line, research investment and insurance
products, and even conduct trades.
|
 |
 |
Self-Check in / Check out
The easiest way for customers to expedite
the airport check in process, or to self-initiate
the grocery check out process, is with the help of a
self-service kiosk. Long waits in line are a thing
of the past with more than 12,000 self-service check
in/ check out kiosks located around the country.
Retailers and even libraries are catching on to this
new wave of convenience technology since customers
are prone to use them. Plus, self-check in/ check
out lanes never call in sick, and they don't collect
paychecks every other Friday. They simply sit -
always waiting to serve the next customer.
Southwest Airlines customers can check in for
their flight and receive their boarding pass and
Rapid Rewards credit at the Rapid Check-In Kiosk.
Customers simply walk up to the kiosk and touch the
screen or insert either their Rapid Rewards card or
major credit card with their name on it to begin the
check-in process. In as little as 30 seconds, a
customer can receive their boarding pass and proceed
to their departure gate.
|
|
Human Resources
Retailers and manufacturers around the
country are taking advantage of kiosks to automate
the hiring process, or to provide key HR services to
undesked employees. HR kiosks allow for electronic
job applications that can be completed quicker than
the time it takes to fill out a paper application.
Likewise, kiosks are being centrally placed for
access to employment benefits and other employee
information. The HR kiosk allows undesked employees
(without home or office access to a computer) to
gain admittance without having to travel to the
human resources department.
Coca-Cola
has provided several kiosks for its staff in
Atlanta, so their employees can access services on
the Coca Cola intranet such as emails, lunch menus,
stock information, and other important company
information.
|
 |
 |
E-commerce Enabled
Several years ago e-commerce-enabled kiosks
were big business. Anyone with a great website
thought that bringing their web investment into the
retail environment would mean big sales. Well,
welcome to the burst of the dot-com bubble. It was
quickly discovered that customers, especially here
in the U.S., have easy access to making these
"website" purchases at the home or office. As a
result, it was determined that these types of kiosks
were not right for all retailers. That's not to say
that these types of kiosks don't work, just that
customers will only use certain stores where
ordering special products through e-commerce has
value in the store (on site).
Early this year the world's largest convenience
retailer, 7-Eleven, Inc., plans to add e-commerce
enabled touch screen access to online shopping on
its approximately 400 Vcom interactive kiosks
located throughout the U.S. By mid-2003 the company
plans to have the same service available on nearly
1,000 kiosks.
|
|
Customer Service
For the impatient customer, customer service
kiosks permit an immediate means to interact with
and submit needs to your business. If your objective
is to empower customers while at the same time
discovering operational efficiencies, then consider
a custom service kiosk to get the job done. Some of
the prevalent uses of customer service kiosks are a
tool for accepting input from customers, collecting
data that may otherwise be tedious for a live
customer service representative to collect, or even
a medium for customers to voice their concerns.
The Customer Self-Service Kiosk solution has
been instrumental in its capability to help
retailers increase sales, improve customer service,
and make more efficient use of in-store labor.
|
 |
 |
Registry
Gift registry kiosks are by no means a new
concept. In fact, for over a decade progressive
retailers have found that by automating the registry
process, customers are more than willing to register
for a multitude of products to ensure they receive
the gifts they want. Just within the last three
years the self-service gift registry kiosk has
reached pop-cult status, with an estimated 29
million kiosk registries taking place each year. It
appears weddings, birthdays, and showers are big
business.
Kiosk software was developed as a gift registry
program for furnishings and accessories retail Z
Gallerie. Deployed to 47 stores, the gift registry
program has been essential in driving additional
sales. Also, the company has been able to take
advantage of an ever-growing bridal/gift giving
market by having the registry program in each of its
47 locations.
|
|
Locating & Mapping
What's the easiest way to get from Point A
to Point B? In what isle is that blue widget
located? One of the most exciting features to come
out in kiosk technology this year is the ability to
provide comprehensive location and directional
information to customers. With the touch of a
finger, and the help of a little geographical
information system software, customers will soon be
able to use kiosks to retrieve and print detailed
information pertaining to routes or specific
locations of the products they are seeking.
This kiosk producer recently developed a
complete kiosk solution for the Southern New
Hampshire Planning Commission. At the kiosk, users
can find matches for daily commutes, receive
information on routes and intra-city bus schedules,
and gain travel insight useful in improving the flow
of travel.
|
 |
 |
Design & Customization
More often, brand manufacturers and custom
designers have discovered their customers want to
select products developed around individual needs
and preferences. Deciding the color of your new car
or whether you want round or square hardware on your
new dresser drawers is being made a whole lot easier
with the intervention of self-service kiosks. These
types of kiosks allow customers to create the ideal
product with ease.
The BMW Virtual Sales Center kiosks, located in
BMW dealerships throughout the country, allow
customers to customize and even build their own
automobile as well as learn about the technical and
safety benefits of BMW automobiles. This compelling
design and customization experience is on par with
the BMW brand image.
|
|
Product Line Extension
More often than not, when a retailer does
not stock a specific item or has run out of
inventory, the customer gets directed to another
location or, worse yet, the competitor's store. With
the help of an interactive kiosk system though,
adding thousands of products and the ability to
place orders for those products right in your store
is now possible. The product line extension kiosk
has added a new dimension to the traditional
shopping experience by providing an added source for
thousands of products.
This company is using kiosks in physical retail
stores to provide customers with the ability to
search and order from more than 2,600 charm styles.
Not only does the retailer not have to inventory the
entire product line, but customers can also
alleviate the pressure of choosing from a diverse
product line by finding a product that is exactly
what they're looking for.
|
 |
Custom
Made Informational Kiosk
client/employee information tool
and
internal/external networking systems
Purchase/Lease Programs -
you will collect 70% of the revenues, and
receive complete control of the system(s). |
 |
 |
From
counter top models to floor models, each
unit is custom designed and produced for
your exact needs and specifications. Now you can
generate revenue by providing a service your
customers will know and appreciate! |
- Internet Kiosks allow users access to the
Internet and their personal email through a
secured browser like Internet Explorer® or
Netscape®.
- Immediate cash flow.
Profits paid monthly!
- Numerous cross promotional and marketing
opportunities
- No computer experience required on your
part.
Complete local technical and accounting
support!
- Fully secured software prohibits users from
gaining access to critical information on
hard-drive, or the system settings.
- Payment for usage can be set-up for credit
cards, debit cards, cash, or credits purchased
from your business.
A Commerce Department report, compiled August
2000, reveals that over half of the homes in the
United States now have a computer as part of their
furnishings. 41% of Americans have Internet access
in their homes--a big
increase from the 26.2% reported just a year ago.
Over 79% of those with
Internet access use it to send and receive e-mail
messages. Two years ago, a similar
Commerce Department survey reported that
just over 42% of homes had computers, and the
two-year increase suggests
that more Americans find the computer a necessity.
|
From The
Road Ahead, by Bill Gates:
"...In fact, Kiosks will replace not only pay
phones but also banking machines, because they
will offer their capabilities as well as all the
other highway applications, from sending and
receiving messages to scanning maps and buying
tickets. Access to Kiosks will be essential,
and eventually available everywhere.
Here is a small list of National Internet Kiosk
users -
JFK International Airport
Tulsa International Airport
The Pentagon
The United States Army
Chase Manhattan Bank
DynaCorp
Telephone Technologies Inc
Burger King Restaurants
Subway Shops
Double Tree Hotels
Holiday Inn Hotels
Ramada Inn Hotels
Marriott Hotels
Hilton Hotels
Alamo Rent-A-Car
|
To learn how you can take advantage of the
Internet Kiosk, just call or email us today! |
1-417-576-3147
|
|
|
|
| |
|
|
|